Frequently Asked Questions
- What is the main benefit to the Donor?
- What is the main benefit to the Charity?
- What is the main benefit to the Buyer?
- Are Donations of $2.00 or more tax deductible within Australia?
- What does it cost to use this Service?
- What should I do once our Charity/DGR is registered?
- What happens if there is a dispute?
- What is the Buyer's obligations?
- What do I do when someone WINS my donated item?
- How can I pay for an item if I don't have a PayPal account
- What is Automatic Bidding?
Q: What is the main benefit to the Donor?
A:
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Individual - The Donor receives a tax receipt for the sale value of the donated item. Traditionally, items donated by an individual to a charity were not able to be claimed as a tax deduction.
Registered business - Exposure of your business and your charitable intentions. |
Q: What is the main benefit to the Charity?
A: |
Creating an additional income stream that operates 24/7. |
Q: What is the main benefit to the Buyer?
A: |
The Buyer has the satisfaction that their purchase is supporting the Donor's chosen Charity. |
Q: Are Donations of $2.00 or more tax deductible within Australia?
A: |
When you place a bid, you enter the maximum amount you're willing to pay for the item.
N.B In reserve price auctions, if your maximum bid is at least the reserve price, the automatic bidding system will increase your bid to meet the reserve, and bidding will continue from there.
The automatic bidding system places bids on your behalf if you are outbid at anytime, up to your maximum bid amount. Bids are increased in increments (see table) to make sure you remain the highest bidder up to your maximum bid or to meet the reserve price set by the donor.
If another bidder places the same maximum bid or higher, we'll notify you so you can place another bid. Your maximum bid remains confidential until it is exceeded. |
Q: What does it cost to use this Service?
A: |
Donor - No cost to Donor.
Buyer - No cost to Buyer
Charity - The Charity authorizes the retention of an administration fee, as per the Charity Agreement (refer to point 4). |
Q: What should I do once our Charity/DGR is registered?
A: |
Promote your charity on AidArena by adding the AidArena Banner and code (we provide) to your website. This will link people visiting your website to your profile page and current auctions on AidArena. (You may need some help from your web developer). |
Q: What happens if there is a dispute?
A: |
Charity - The Charity IS NOT involved in the dispute process.
Buyer & Donor - The dispute resolution period (7 days) enables the Buyer and the Donor to communicate via the message board and to come to a resolution. The sale proceeds are held in PayPal, pending a resolution. |
Q: What is the Buyer's obligations?
A: |
Buyer - The buyer must pay the purchase price in accordance with the payment instructions on our website. If, for any reason, payment has not been finalised within three (3) working days after you have been notified that you are the successful bidder, then, in addition to any other rights the Donor may have against you, the Donor may relist the item for sale. |
Q: What do I do when someone WINS my donated item?
A: |
Donor - DO NOT send, or ship the item until AidArena advises you via email, confirming the buyer has paid for the item!
The donor will receive two emails;
1. Notifying you of the successful sale.
2. Notifying you when payment has been made.
Only after receiving the 2nd email should the Donor then ship the item or discuss pickup arrangements with the Buyer via the message board.
Note: Donors DO NOT need to collect the proceeds, the transaction of money is automated and handled by AidArena and provides the buyer and donor protection. If any arrangements are made outside the message board we will be unable to assist if a dispute arises. We insist all communication is done via the message board. |
Q: How can I pay for an item if I don't have a PayPal account
A: |
Buyer - When paying for an item or service, click on our "Checkout with PayPal" link, select "Don't have a PayPal account?" and then click "Continue" to make a secure payment using your credit card. Using PayPal ensures protection of all payments and allows for the seamlessly transfer of funds to the Donor's chosen charity. |
Q: What is Automatic Bidding?
A: |
When you place a bid, you enter the maximum amount you're willing to pay for the item.
N.B In reserve price auctions, if your maximum bid is at least the reserve price, the automatic bidding system will increase your bid to meet the reserve, and bidding will continue from there.
The automatic bidding system places bids on your behalf if you are outbid at anytime, up to your maximum bid amount. Bids are increased in increments (see table) to make sure you remain the highest bidder up to your maximum bid or to meet the reserve price set by the donor.
If another bidder places the same maximum bid or higher, we'll notify you so you can place another bid. Your maximum bid remains confidential until it is exceeded.
| From |
To |
Bid Increment Amount |
| $ 0 |
$ 24.99 |
$ 1 |
| $ 25 |
$ 99.99 |
$ 1.50 |
| $ 100 |
$ 249.99 |
$ 2.50 |
| $ 250 |
$ 499.99 |
$ 5 |
| $ 500 |
$ 999.99 |
$ 10 |
| $ 1,000 |
$ 2,499.99 |
$ 25 |
| $ 2,500 |
$ 4,999.99 |
$ 50 |
| $ 5,000 |
$ 9,999.99 |
$ 75 |
| $ 10,000 |
$ 10,000,000 |
$ 100 |
What are the benefits?
Automatic bidding increases your bids in predetermined increments to maintain your position as the highest bidder up to your maximum bid amount or to meet the reserve price. This is a great system as bids are automatically placed whilst you are asleep, at work or away from your computer.
How much is each bid increment?
The following bid increment table sets out the minimum amount your bid will be raised by depending on the current high bid. Bids will be placed automatically on your behalf every time you are outbid up to your maximum bid amount.
How to determine a reserve price?
Place a maximum bid amount you are willing to pay to determine the reserve price. The automatic bidding system will raise your bid more than the standard increment if your maximum bid exceeds the reserve price set by the donor. Once the reserve price is met, then bidding will continue from there as per the increment table up to your maximum bid.
Can I be outbid by less than a full increment?
With automatic bidding it is possible to be outbid by less than a full increment! A winning bidder's maximum bid need only exceed the next highest maximum bid by one cent. So if you are concerned, raise your maximum bid. For example: You will be outbid if your maximum bid was $20 and another bidder set their maximum bid at $20.01.
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AIDARENA, "THE BEST WAY TO GIVE; THE KINDEST WAY TO BUY"
